At Josephine Wine Tours, we aim to provide a seamless experience for our customers. However, if you are not fully satisfied with our services, this Refund Policy outlines how we handle refunds.

Eligibility for Refunds

Refunds may be issued under the following conditions:

  • Tour Cancellation: If we cancel a tour for any reason, you will receive a full refund for the amount paid.
  • Booking Errors: If there was an error with your booking or payment, we will issue a refund.
  • Exceptional Circumstances: In exceptional cases, such as serious medical issues, we may offer a partial refund or reschedule your tour.

Non-Refundable Services

We do not offer refunds for:

  • Cancellations made by the customer less than 48 hours before the tour date.
  • No-shows or missed tours.
  • Changes to the tour itinerary due to weather conditions or other factors beyond our control.

How to Request a Refund

To request a refund, please contact us via email at hello@josephinewinetours.com. Include your booking details, reason for the refund request, and any supporting documentation. We will process the request and notify you of the outcome.

Refund Processing

Refunds will be processed to the original payment method within 7-10 business days. If you paid via bank transfer or another non-credit card method, we will require bank details to issue the refund.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised date.